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If your answer is incorrect, you will be presented with another audio challenge. When you’re done entering the numbers from the audio, press ENTER or click on the “Verify” button to submit your answer. If your focus isn't automatically set on the text input box after pressing the PLAY button, tab to proceed to it. Press PLAY and enter the numbers you hear in the text input box located after the PLAY button or audio control. You will be presented with one of two versions of the audio challenge depending on whether you’re using a mobile device. If you are presented with a visual challenge, locate and click on the button. Please use the following steps to solve an audio challenge: See reCAPTCHA ARIA Status Messages for more information. The status can also be found by looking for the heading titled “recaptcha status” in the “recaptcha widget” section of the page.

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reCAPTCHA will alert screen readers of status changes, such as when the reCAPTCHA verification challenge is complete.

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Go to “ Advanced…” option and then “ TCP/IP” tab.Ĭlick on the “ Renew DCHP Lease” to release and renew your IP address.ReCAPTCHA works with major screen readers such as ChromeVox (Chrome OS), JAWS (IE/Edge/Chrome on Windows), NVDA (IE/Edge/Chrome on Windows) and VoiceOver (Safari/Chrome on Mac OS). Go to “ Network” options and choose your active Wi-Fi connection.Ĭlick “ Click the lock to make changes” and enable the edit mode by providing your administrator password. Press “ Command + Spacer bar” to open Spotlight search and go to “ System Preferences”. In the elevated Command Prompt window, type the following commands one by one and hit Enter after each one to reset your IP address.

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Type cmd in the Windows 10 search box, right-click the best match Command Prompt, and select Run as administrator. To manually reset your IP address, follow these steps: To do this, reset your modem or router connection. If you want to know your public IP address, use 'What is My IP Address?' tool at this link.Īfter you identify your public IP address, you can reset your IP address. So, disconnect your internet connection and reconnect to get a new IP address.

Typically, Internet service providers (ISPs) use a wide range of dynamic IP addresses. If suspicious activity with the IP address is marked as spam, Google will display a reCAPTCHA message and stop for verification. There are many databases maintained either publicly or by private companies to track suspicious IP addresses. Google blocks search results based on the originated IP address. Of course, conversely, there is a possibility that the problem will occur after a Chrome update.Īnyway, I recommend that you solve the problem with the latest version of Chrome because updates are necessary for other reasons like security patches, etc. Outdated Chrome versions may also cause reCAPTCHA issues.

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▶ Solution 4: Update Chrome to the latest version If you are using Chrome, try accessing the site with another browser, such as Firefox or Microsoft Edge. I quickly found the problem with the Urban VPN extension because I tested it in a different web browser.

Similarly, if you are using a proxy service, disabling it may help eliminate the issue of reCaptcha not working. Therefore, if you are using a VPN application, temporarily disable it and see if the reCAPTCHA issue is resolved. ▶ Solution 2: Disable the VPN or Proxy serviceĪs I mentioned the Urban VPN, reCAPTCHA functionality may also be hindered by VPN connections.